Successful business owners understand the value of switched on, engaged employees. Engaged employees are enthusiastic about their job, work harder, stay longer, and deliver the best and most consistent guest experience.
The most important factor in building a team of engaged, switched on people in your business is making sure they feel valued and appreciated. Someone who is appreciated will always do more than is expected of them. Unfortunately, many team members can go months, or even years, without anyone recognising their hard work, great attitude and contributions to the team. And when your people don’t feel valued, they care less, reduce their effort, and the very best ones leave.
Don’t overlook the power of appreciation in your business. Here are some ways to make sure that your team feels valued and appreciated:
1. Make recognition a priority. It’s easy to let the day-to-day activities of your business distract you from acknowledging high performing employees. To ensure sure team members feel valued and appreciated (especially your top performers), you need to commit to intentionally recognising their contributions.
2. Keep your eyes peeled. Clearly articulate the behaviours, skills and performance you want to reward – write them down. Then share that list with your managers so they can be on the lookout too. The more eyes you have looking, the better your chances of not missing something.
3. Say thank you immediately. When employees go above and beyond, let them know that you notice right away by mentioning what they did and thanking them. If you wait too long, there’s a good chance you’ll forget. As time passes, a thank you is less impactful, so do it straight away.
4. Praise them publicly. It may be a little embarrassing at first, but your people value being praised publicly. Not only does it boost the individual’s morale, but it tells everyone watching what is expected and valued.
The simple act of recognition is considered one of the greatest missed opportunities of leaders and managers. Making your employees feel valued and appreciated is a simple, low cost, yet very powerful, way to build engagement. Start by making a commitment to improve employee recognition in your restaurant business today!