MAGAZINE

As the first quarter of 2024 has come to an end, we’re hearing many rumblings throughout the industry of the incredible gross profits delivery companies like Deliveroo and Just Eat have received.

With this welcomed surge in profits for delivery partners, we also have to note the recent wage increases taking place across the country (see page 8). For out of home operators, it’s astonishing to see the mark up delivery apps add onto meals (all without paying their workers an appropriate living wage – case in point Uber Eats paying their drivers £2.80, while Deliveroo reaches £3 per a delivery).

With delivery drivers strikes occurring more often, who does it really effect?

Well, the answer is, you.

From a lack of sales to an increase in costs – it’s no wonder that even with cooling inflation rates, things remain just as expensive for operators (see page 7).

While the first quarter may have left you with either a gloomy sense for the rest of 2024 – or one of jubilation – we can always look forward to what the warmer season will bring. Recent reports have suggested that the Easter holidays saw a 5.2% growth in like-for-like sales across the hospitality industry in the UK.

This issue hopes to serve as inspiration for new ways you can increase revenue and upgrade your offerings. From making the most of sweet treats, like ice cream, milkshakes and desserts this summer (page 18), to the evolution of the sandwich trends in out of home dining (page 36), and how integrating your EPOS into one system can help increase your efficiency (page 44).

Until next month,

Tamsyn Halm

Editor